Strategic Planning & Performance Management In 2016, the Oregon Department of Transportation (ODOT) began working on a framework for the Central Services Performance System (CSPS). The system began with a focus on “Partners in Service Excellence” by working with the leadership team to identify performance measures and goals and to establish a cadence of quarterly performance reviews. Today, the performance system tracks 40 active, high-level measures across seven key areas: B

Purpose + Process + People = Results  In this issue, we focus on three pillars of performance management: Purpose + Process + People = Results. Purpose [pillar one] provides a clear picture of where you want to be. Performance metrics tell us where we are today compared to a defined goal. Without purpose, programs, and processes people are left to define their own goals, with the inherent risk of each pulling in a different direction. The U.S. Government Accountability Off

City of Bend Launches Data and Analytics Program: A Case Study In September 2017, the City of Bend established a Data and Analytics Program (DAP) to make data available for City staff for decision making and ensuring its accuracy, timeliness and relevance. For several years, various City departments had been working on data projects, reporting and performance measurement. With DAP’s creation, City management took the next step to develop a central resource to support data sha