Strategic Planning & Performance Management In 2016, the Oregon Department of Transportation (ODOT) began working on a framework for the Central Services Performance System (CSPS). The system began with a focus on “Partners in Service Excellence” by working with the leadership team to identify performance measures and goals and to establish a cadence of quarterly performance reviews. Today, the performance system tracks 40 active, high-level measures across seven key areas: B
Purpose + Process + People = Results
In this issue, we focus on three pillars of performance management: Purpose + Process + People = Results. Purpose [pillar one] provides a clear picture of where you want to be. Performance metrics tell us where we are today compared to a defined goal. Without purpose, programs, and processes people are left to define their own goals, with the inherent risk of each pulling in a different direction.
The U.S. Government Accountability Off